Chatbots are one feature of almost every website present over the internet, which people have always avoided dealing with. Back when chatbots were first introduced, they were limited in a technological sense and always led to poor customer experience.
But with the advancing technology, there have been some improvisations in the working of chatbots. Currently, the business industry to the gaming industry has incorporated the use of chatbots.
For example, The famous game PUBG has incorporated the features of chatbots to provide quick help to gamers with friendly replies. If one requires sniper weapons such as M24 and gamers do not know how to get them, then one can take the support of the Chatbots to conquer their game with easy methods.
But what made these chatbots so interactive? There is a straightforward answer to this, no code chatbots!
A no-code chatbot allows the support team to make changes without developing them in a specific manner. The current chatbot technology comes with many more features that one has to look out for in transparent and efficient customer support for your website.
Let us further learn the top 7 features you need in your chatbot builder.
The need of the hour currently states the presence of a chatbot across different channels, which builds your brand’s identity across the platforms. According to research, about 60% of users lose interest in service if support is not provided across your brand’s channels.
The omnichannel presence of chatbots also collects information from past interactions to support future conversations with the same customers so that people do not have to repeat themselves in every interaction they make with your website.
Your business must present a clear brand image and identity even while people work through the chatbots available on your website. Hence, the chatbots must be allowed to be designed to fulfill your service’s goals.
For your goals to be accomplished, a chatbot must come with pre-built templates and a CSS editor, which lets you quickly customize your chatbot’s working in the manner you want them to work.
Communicating through people’s regional language is a way to make a place in their hearts. A multilingual chatbot ensures that your brand understands the feelings and expectations of the consumers and builds trust in their minds instantly.
Irrespective of your brand’s origin and your headquarters’ presence, one should always keep their international consumers in mind too! A chatbot should be powered with NLP engines that can communicate with your website users in about 20 languages.
Apart from being NLP supported, the chatbots in today’s world should also be connected with artificial intelligence and machine learning. Such support over chatbots allows them to understand the tone of conversation users try to make and helps them to make more dynamic conversations with your website users.
Constant use of chatbots and their interactions with your website visitors can make you learn what people are looking for through your brand. Hence, a feature called version control allows you to save all the versions of chatbots created for your website.
This feature allows people to save the previous versions of your chatbot and enable you to use them as and when required on your website again.
At times there arises a situation that needs human support. Hence another feature to look for in developing your chatbot is to make them wise enough to assign a human representative through their chat boxes to people in actual need.
The chatbot should know how to gracefully handle even an intense situation and connect the users with an actual representative in matters of urgency.
Keeping track of your budget and noticing if the chatbot comes to your appropriate aid is necessary for a business that runs over the internet. One should always opt for chatbot builders, which come with pricing models.
Through such pricing models, people can understand the needs and features of chatbots they want to implement on their website and save money over features that do not come to their use.
With the ever-changing technological world, chatbots have come to the rescue of your website users with quick and unique features. The features mentioned above are the must-have integrations that every person opting for a chatbot builder should remember.